Refund policy

RETURN & REFUND POLICY

At VULENA, we want you to feel confident with every purchase.

14-DAY RETURNS

You may request a return within 14 days of receiving your order.

The return period begins from the date your order is delivered. Weekends and holidays are taken into account in accordance with our return rules.

RETURN CONDITIONS

To be eligible for a return, your VULENA order should be returned with the product, accessories and original components included.

Items that have been damaged through misuse or returned incomplete may not be eligible for a refund.

FREE RETURN SHIPPING

Eligible returns within the United States include free return shipping.

There is no restocking fee.

HOW TO START A RETURN

To request a return, please contact our support team through our Contact page.

We will review your request and provide you with the instructions needed to complete your return.

ORDER CANCELLATIONS

You may request to cancel your order as long as it has not yet been prepared for shipment.

Once your order has entered the preparation or fulfillment process, we may no longer be able to cancel it.

If you wish to cancel an order, please contact our support team as soon as possible through our Contact page.

If the cancellation is successfully processed, any applicable refund will be issued to your original payment method.

Please note that payment providers may require additional time to process the refund.

REFUNDS

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your VULENA order arrives damaged, defective or incorrect, please contact us as soon as possible.

Our support team will review the issue and help provide an appropriate solution.

SALE & PROMOTIONAL ORDERS

Unless specifically marked as final sale, products purchased during a promotion or sale remain eligible for return under the conditions described above.

NEED HELP?

If you have any questions about a return, refund or cancellation, please contact our support team: contactvulena@gmail.com

We aim to respond as quickly as possible and within 24 hours.