Shipping policy

SHIPPING POLICY

At VULENA, we want your order to reach you as quickly and smoothly as possible.

PROCESSING & DELIVERY

Orders to the United States typically arrive in approximately 2 business days.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

SHIPPING DESTINATIONS

At this time, VULENA ships exclusively within the United States.

SHIPPING COST

We offer FREE shipping on all VULENA orders within the United States.

TRACKING YOUR ORDER

As soon as your order ships, you will receive tracking details by email. Please allow a short period of time for the tracking information to become active.

DELIVERY DELAYS

While we work to ensure fast and reliable delivery, occasional delays may occur due to circumstances outside our control, including carrier delays, severe weather or exceptionally high order volumes.

If your order appears to be delayed, please contact us and our support team will be happy to assist you.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is correct before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. Once an order has been shipped, we may not be able to modify the delivery address.

NEED HELP?

If you have any questions regarding your shipment or order, please contact our support team through the Contact page.

We aim to respond as quickly as possible and within 24 hours.